Vocabulary in Communication Situations

When writing and correspondence in business also involves special vocabulary, most of the business communication situations are oral. The following sections provides some examples of language for those common situations:

Writing Situations
       Correspondences generally required special, commonly occurring vocabulary. You will learn more about writing situations in the chapters that focus on writing various types of  messages.


Requesting information
   I am writing to required about...
   I am writing in reference to....
   Could you please send me...
   I read/ head ... and would like to know...


Responding to required 
Thank you for interest/ inquiry
You can learn more about this at...
Enclosed is the information you required.
If you have further questions,
If you require assistance, please contact:

Thanking with goodwill
Thank you for your hospitality 
I enjoyed having lunch with you 
Congratulations on your....
I want(ed) to congratulate you on your new...
I was happy to hear that...     

Introducing a product or service
I am writing to tell you about...
Next month, we are launching our new... 
This product/ service is designed to...

Citing or referring
I am writing to confirm...
I would like to confirm what we discussed yesterday.

Notifying
I am writing to let you know that...
Please be aware/ informed that...
I am happy to inform you that...
Your request for a loan has been approved.

Offering assistance
We would be happy to...
If we can be assistance, please let us know

Requesting a payment
According to our records...
Our records to show that...
Your monthly installment is past due.
Please send payment as soon as possible.          

Speaking Situations: The following are the example of speaking situations. More examples are offered  later in chapters that focus on oral messages.

 Common interpersonal situations.
  
Introducing others
Hari: Have you two meet each other?
Ram: No, we haven't.
Hari: Ram,this is Sita. Sit, this is Hari.
( Ram and Sita smile and exchange Namaste or shake hands)
Ram: Nice to meet you, Sita.
Sita: Nice to meet you too, Ram.

Formal introduction
I'd like to introduced you to my dear friend, Ms Giri.
Allow me to introduce myself/my colleague, Mr Rawal
Let me introduce you to my colleague, Hari Thapa
Mr Sunar, this is Rupesh Gurung from Nepal Software Ltd.
How do you do?
How do you do?
It's pleasure meeting you.
( Remember to smile, maintain eye contact, and shake hands firmly)

Follow-up to introduction
Ram: Where are you from, Sita?
Sita: I'm from Surkhet.
Ram: Surkhet, which part?
Sita: Birendranagar, the capital city of surkhet. How about you, Ram?
Ram: Kohalpur. A municipality in Banke.
Sita: How do you know Shyam?
Ram: We were on the same class in collage.
( when meeting someone for the first tie, ask only general questions about work,  friends, place, etc. Do not ask very personal questions such as the person's age, salary, birth date, weight, marital status, etc.)

Starting conversations
General greeting and inquiries:
How's it going?
How,s everything?
How's life?
( the above questions mean "How are you?")

Asking about present activities 
What's new?

Asking and telling about recent events
What's new?
Guess what?
( What has happened since I last saw you?)
(I want to tell you something. Ask me about it.)
( The appropriate response to this is "What?")


 To be Continue.....